There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.First, you may diagnose which Apple program is the root that cause the error by uninstalling all Apple programs in Control Panel. In my case, I was unable to uninstall Apple Software Update because a file called AppleSoftwareUpdate.msi is missing.
To fix it, click Repair button. If it still doesn't work, you have to workaround in the Windows Registry Editor (Regedit) as below:
- Press Windows key + r and run Regedit.
- Click Edit and Find...
- Type applesoftwareupdate.msi and start the search.
- In the left pane of Regedit, right click the Shell Folder of Apple Software Update and click Delete.
- Install iTunes 12.3. The iTunes installer will re-install all the required software successfully.
Finally!!! This worked after searching many help forums. Thanks so much!!!!
ReplyDeleteNo problem man, happy new year!
Deleteafter deleting "source foldler" i was able to update itunes and solve several problems. Thank you for this fix
DeleteDont just delete the SourceList folder ,it may not help. You have to delete the upper folder of SourceList (just above the sourcelist folder) Eg:46E5DCBD973784644944A85685CD6B41
DeleteI agree with AJ, you have to delete the upper folder of SourceList as well. Thanks everyone.
Deletei did that and it work now have itunes back thx u all
DeleteDoes not show on Registry Editor
DeleteAJ is right. delete the upper folder of SourceList as well. It will work fine after restart and then install
Deleteof iTunes (current)
thank you worked after deleting the upper folder
DeleteHi,
ReplyDeleteI have the same problem with iTunes and I tried your procedure. Before finish it i was a bit concerned about the "Shell Folder of Apple Software Update". Using Regedit i found that applesoftwareupdate.msi is located in a folder named "SourceList". Is this folder that i should delete?
Thank you in advance for your help!
Best Regards,
Filippo
Hi, before you delete the folder, export(save) the parent folder of the "SourceList" as a backup file so that it can be restored if it doesn't help.
DeleteYou should delete the parent folder of "SourceList" which contains AppleSoftwareUpdate.msi
Next step is download and install the latest version of iTunes from Apple's website.
Hi, it worked nicely! Thank you very much!
DeleteI had the exact same problem and followed your steps above and it worked, Whew! A big thank you!
DeleteI have the same problem. Follow the way you share, I try to find the file AppleSoftwareUpdate.msi, but you know, I can't find that file.
DeleteCan you help me to solve this problem?
Worked a charm! Thanks very much
ReplyDeleteIt works. Thank you.
ReplyDeleteS
Thank you very much. Some weeks desperate until see your fix. Thanks again
DeleteWords cannot express how thankful I am to you sir. I tried with tons of recommended solutions but none worked until I came across yours. Thank you!
ReplyDeleteThank you so much! this works like wonder!
ReplyDeleteHello, I have been facing the same problem with WIN 8.1 and I just need click on Repair Button then have the program installed again... It works perfectly ! Thanks for this very useful link. Just not I am French and nothing helpful from my country... Just need foreign purpose for being safe ...
ReplyDeleteWORKS! waaaaw....thanks
ReplyDeletefirst i follow another thread, about repairing the apple software update, but appleblabla.msi is missing it said
After that i found this thread, i follow every steps and voila it's work. I can install iTunes 12.3
When I get to the part about the shell folder, my computer seems to have a few folders that are "shell", so I don't know which one should be deleted.
ReplyDeleteAfter following your directions, my computer can't find the applesoftwareupdate.msi file. Now what?
ReplyDeleteYou are heaven sent :) Worked like magic. Thanks a bunch!!!
ReplyDeleteawesome, this did the trick
ReplyDeleteReally Stunned!!! Was a great trouble while couldn't syncro Iphone with Outlook. Really great problem of job (no more calendar appointments, contacts...) I'm in touch with Apple service, until their 1 level expert since 6 month and no one could help. I bought a second PC working side by side with the old one until today when I found your post. Really words cannot express how thankful I am to you!!! Shame to Apple customer service. Ciao Thank you! Sebastiano Scarpa, Venice, Italy
ReplyDeleteDo you have to reinstall itunes though? Is there another way to fix it?
ReplyDeleteThis worked great - be sure to 'export' your registry first, in case something goes wrong with the delete, you can 'import' the original registry and start over. to export: File -> Export : then save it somewhere on your desktop (or anywhere else). When deleting the applesoftwareupdate.msi, the directory it is in is called 'Source', you need to delete the parent of that directory for this to work. It worked great for me.
ReplyDeleteum... guys, i made a mistake on this matter... i forgot to export the source file and delete it immediately... and now.. ASU is stuck in my control panel. I cant even uninstall, change or repair it... what should i do? im currently running on my Windows 10. im on my dead end right now...
ReplyDeletePlease help! I have no idea what I'm doing but I have got as far as opening the Regedit thing but I can't find a file called 'Source' or 'applesoftwareupdate.msi'. I have a few shell folders with other names attached to them but nothing that says Shell Folder of Apple Software Update. Am I doing the right thing? Thanks
ReplyDeleteIt didn't work.. I tried everything, I think... I'm so desperate. :(
ReplyDeleteThank you very much. It was nervous, but the delete in Regedit made it! /Anna
ReplyDeleteit's still not working for me
ReplyDeleteCan't find the shell folder. Is there another name for it?
ReplyDeleteDidn't work for me. I still get the error "The file 'C:\Users...\AppleSoftwareUpdate.msi' is not a valid installation package for the product Apple Software Update. Try to find the installation package 'AppleSoftwareUpdate.msi' in a folder from which you can install Apple Software Update."
ReplyDeleteARG!!
u need to delete the upper document, not just the source list, the one with some random numbers and letters.
Deletethank you so much, your detailed explanation is what made the whole difference for me and help me solve that problem!!!!
DeleteAkane // thanks a lot.... best solution ever
DeleteThis comment has been removed by the author.
ReplyDeletethks, it works.
ReplyDeletethanks man! it works! God Bless!
ReplyDeleteplease help ive deleted the source list instead of the parent folder, now i dont know how to search for the parent folder.. T.T
ReplyDeletethanks so much this worked a treat :)
ReplyDelete"In the left pane of Regedit, right click the Shell Folder of Apple Software Update" Where?
ReplyDeleteWOAH THANK YOU SOOOO MUCH I WAS WORRIED IF THERE IS NO SOLUTION FOR WINDOWS 10 , I WAS ABOUT TO GIVE UP BUT U MADE IT THANKS A TON I THINK YOU SHOULD PUBLISH THIS AT A HIGHER RANGE
ReplyDeleteSeriously, you are a life saver!! Thank you so much for this!
ReplyDeleteits work! i been searching solution for whole day! thanks!
ReplyDeleteThanx Admin...this was the best solution...i had this bug for a year or two and i finally am able to delete it...and for those who are having problems understanding the 'Shell folder' concept...it's nothing but the main folder (Suppose A29FT8956SB bla bla) of which the 'Source_list' is a part of..just delete that main folder
ReplyDeleteMy girlfriend was getting really frustrated trying to update iTunes, but this solved the problem. So, thanks. ;)
ReplyDeleteI tried deleting the Shell Folder but received an error message "Cannot delete 56.....: Error while deleting key"
ReplyDeleteAny suggestions on how to proceed at this point?
I believe I solved my problem. Switched to the Administrator account on my PC and was able to delete the AppleSoftwareUpdate.msi file and its Shell Folder.
ReplyDeleteI'm still having issues finding what I need to delete?
ReplyDeleteI'm considering on bringing my laptop into the Apple store!! this is a pain, Apple needs to make a Patch for this issue!
I have searched "Shell" "Source" & "applesoftwareupdate.msi" I cant find any folder you are all talking about on the Left side?
Thank you from Colombia!!Worked just fine for me!
ReplyDeleteTHANK YOU, THANK YOU, THANK YOU!!
ReplyDeleteworked for me too! thank you!!!
ReplyDeleteThanks sooooo much I tried searching Itunes help but since I didnt have a serial & my warranty was useless after some searching U saved me more trouble
DeleteAfter three hours of searching this knocked it out!! Thanks for all your help.
ReplyDeleteI tried this but still can't get it to uninstall. When I try to uninstall I get the error "This action is only valid for products that are currently installed." When I try to reinstall iTunes it gives the error, "A later version of Apple Software is already installed on this computer." 1.5 hours on the phone with Apple support but we only uninstalled and reinstalled a few times, which hasn't changed the situation. Does anyone have any other ideas?
ReplyDeleteMany many thanks!!! I was fed up with being unable to update iTunes, since too many months!!!
ReplyDeleteThank you very very much !!!
ReplyDeleteI've be looking for a while (since june), and today, it was the Day...
yours explanations are very clear, It's just fantastic !!!
Have a nice day
thank you
ReplyDeleteit worked for me too.....
\
Thank you!!! Thank you!!! I tried a lot of options, but just this solution works.
ReplyDeleteFINALLY!...it worked!
ReplyDeleteThank You Mok, you are a legend. Ive spent hours try to fix this issue. Followed your instructions and my ITunes is now working, Apple should employ you as there website help is crap.
ReplyDeleteI tried this fix 2 weeks ago and the problem with the msi file has resurfaced again. Anyone have any ideas why this is recurring and how I can make the fix permanent?
ReplyDeleteproblem solved! thanks for the sharing
ReplyDeleteThanks for your fast and easy help.
ReplyDeleteworked rightly
ReplyDeleteIf you dont have the file, how can you delete it. I literally DO NOT HAVE file anywhere on my computer... this doesn't make sense. I did what was instructed...but it showed up as
ReplyDelete"No File Match"
My Control Panel will not let me uninstall it unless I have that file. This is the same goes for the "Bonjour" & "iTunes" programs.
thank you
ReplyDeleteit worked for me too
It works! So many thanks
ReplyDeleteAt last! Thank you so much. :-*
ReplyDeleteWorked thanks
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteThis still works even with the recent to current version, thanks!
ReplyDeleteAmazing Post. From Sunday, September 27, 2015 until Friday 8 June 2018, your post still helping many people, including me. Apple's should consider to put this solution on their pages, and giving Mok a royalty compensation for their mess!
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