Sunday, December 2, 2012

How to fix Phoenix Service Software "Neither DP1.0 nor DP2.0 was found for the Product"


Firstly, a brief background of how did I came across this error message "Neither DP1.0 nor DP2.0 was found for the Product, or the Product cannot be identified" in Phoenix Service Software.

Phoenix Service Software - Neither DP1.0 nor DP2.0 was found for the Product, or the Product cannot be identified

I had downloaded the Nokia firmware and going to flash my Nokia N82 with Phoenix Service Software, Phoenix shows this error every time when I am choosing my downloaded Product Code on Phoenix's Firmware Update window. Don't worry about the meaning of DP1.0 and DP2.0, just as what the error message means, Phoenix is unable to locate your firmware.

So to fix it, simply follow these steps:
  1. Make sure you have the correct Nokia firmware for your hand phone. (More details)
  2. Go to C:\Programs Files\Nokia\Phoenix\Products and create a new folder naming like RM-313 for N82 or RM-596 for N8. So the folder will be like RM-XXX. You can check your RM on phone by pressing *#0000#.
    3. If your computer is using 64-bit Windows, Nokia Phoenix should be located in C:\Program Files (x86).
  3. Done. The error is longer appears and Phoenix can detect the Nokia firmware files.
    4. Phoenix Service Software - Product Code Flashing

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22 comments:

  1. Kumaranil_1918March 23, 2013 at 9:55 AM

    Hi,

    I'm still getting that error shown in the image above... Wat shall I do ???

    Thanks.

    ReplyDelete
  2. MokMarch 23, 2013 at 9:56 PM

    Hi, what is your phone model?

    ReplyDelete
  3. KhatibApril 23, 2013 at 11:56 PM

    Got the same error when i try to flash Nokia 5800 rm-356

    ReplyDelete
  4. Bryam A. SolanoApril 24, 2013 at 12:58 AM

    Hey I need some helpe with Phoenix servise software it´s tell me error DP-DP2

    ReplyDelete
  5. KomikFromPolandJune 28, 2013 at 12:52 AM

    U must restart the Phoenix after that operation. This Should help. If don't - Make sure, if folder created in "Products" in Phoenix's folder is "RM-XXX" NOT EVEN ANOTHER !!! This folder must starts with "RM" letters.

    ReplyDelete
  6. bala sharmaAugust 26, 2013 at 6:09 PM

    the error message again appears after creating a folder named RM-808 in the products of the phoenix in the c drive please help me..................

    ReplyDelete
  7. Nick LimSeptember 4, 2013 at 12:18 PM

    thanks , it helps a lot . :D

    ReplyDelete
  8. TANMAYNovember 4, 2013 at 8:04 PM

    Yes Same Problem What IS Permanent solution for this?

    ReplyDelete
  9. anilMay 10, 2014 at 3:47 PM

    hi guys anyone still im getting the same error after creating the folder i have to flash my nokia c6-01 plz help me out

    ReplyDelete
  10. HoraceOctober 19, 2016 at 10:23 PM

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    ReplyDelete
  11. UnknownNovember 22, 2016 at 10:45 AM

    Hi guys, i had the same problem when i wanted to flush my nokia 309 RM-843. The thing is, i did not name my folder correctly as RM-843 but i wrote RM843. Now after getting info from this forum that i need to rename the folder as RM-843, still i got same error but i restarted my phoenix software and guess what.....lol it went just well and no more errors. thank you guys

    ReplyDelete
  12. UnknownDecember 5, 2016 at 2:48 PM

    Thanks alot

    ReplyDelete
  13. UnknownDecember 6, 2016 at 2:47 PM

    Hi guys! Good morning. Please, how do I install Nokia asha 210 usb drivers in win7, 32 bit for flashing?

    ReplyDelete
  14. UnknownDecember 14, 2016 at 9:19 AM

    still error.. plzz help

    ReplyDelete
  15. SNGpurMay 30, 2017 at 7:34 AM

    http://www.fixya.com/support/t13361360-pls_help_neither_dp1_0_nor_dp2_0_found here the fix ,, i fixed it by the tips

    ReplyDelete
  16. SNGpurMay 30, 2017 at 7:40 AM

    http://www.fixya.com/support/t13361360-pls_help_neither_dp1_0_nor_dp2_0_found

    ReplyDelete
  17. UnknownSeptember 4, 2017 at 3:36 PM

    Sir I want flash Nokia asha 311 rm-714
    I download RM- 714 v07.36 firmware
    And past into products in c drive
    But it gave error
    Neither DP1.0 or DP2.0 was found for the product,or the product can not be identified

    What can I do
    Give sujjection

    ReplyDelete
  18. JahangirOctober 7, 2017 at 10:00 PM

    Sir could not read my phone data

    ReplyDelete
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  20. UnknownDecember 25, 2019 at 5:29 PM

    Same problem for n900 but still I haven't solve this, can you help me?

    ReplyDelete
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